Refund policy

DELIVERY:

- YOUR ORDERS WILL BE SHIPPED WITHIN 14 WORKING DAYS. (DELIVERY TIMES MAY VARY FOR SOME SPECIAL PRODUCTS)

– THE PACKAGE IS THE RESPONSIBILITY OF THE CUSTOMER UNTIL IT REACHES THE EXCHANGE ADDRESS. STUDIO P.M. ASSUMES NO RESPONSIBILITY FOR PACKAGES DAMAGED OR LOST DURING SHIPPING. PLEASE ENSURE THAT YOUR CARGO IS WELL PACKAGED AND SHIPPED WITH A TRACEABLE, INSURED COMPANY.

RETURNS AND EXCHANGES:

- ALL PRODUCTS ON OUR WEBSITE ARE MADE TO ORDER AND REFUNDS ARE NOT ACCEPTED FOR BOTH DOMESTIC AND INTERNATIONAL PURCHASES. 

– PIECES THAT HAVE BEEN TRIED ON PRIOR TO BEING PURCHASED AT OUR STORE WILL NOT BE EXCHANGED NOR REFUNDED.
– WITHIN 7 DAYS FROM THE DATE OF RECEIVAL OF THE PRODUCT, YOU CAN CHANGE THE SIZE FOR ONCE.
– YOU NEED TO SEND AN E-MAIL TO INFO@THESTUDIOPM.COM TO CREATE AN EXCHANGE REQUEST WHILE SPECIFYING YOUR REASON OF EXCHANGE. MAKE SURE TO SPECIFY YOUR FIRST AND LAST NAME AND ORDER NUMBER IN THE E-MAIL HEADER.
– PRODUCTS SENT WITHOUT AN E-MAIL EXCHANGE REQUEST WILL NOT BE EXCHANGED.
– YOUR REQUEST FOR EXCHANGE WILL BE ANSWERED VIA E-MAIL. OUR YURTIÇI KARGO CUSTOMER CODE WILL BE SENT TO YOU TOGETHER WITH THE ADDRESS INFORMATION OF OUR HEAD OFFICE FOR SHIPPING.
– IF YOU WISH TO SHIP YOUR PACKAGE BACK TO US WITH A SHIPPING COMPANY OTHER THAN YURTIÇI CARGO, ALL SHIPPING COSTS MUST BE COVERED BY YOU.
– THE EXCHANGE OF YOUR ONLINE ORDERS WILL NOT BE ACCEPTED.
– EXCHANGES THAT DO NOT COMPLY WITH THE TERMS STATED ABOVE WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO YOU WITH RECEIVER PAYMENT. 

– IF YOU CUSTOMIZE ANY PRODUCT (COLOUR, LENGTH, FABRIC ETC) THERE WILL BE NIETHER REFUND NOR EXCHANGE AT ANY TIME.

TERMS OF EXCHANGES:
– THE EXCHANGE PROCESS IS ONE TIME ONLY. THERE CAN BE NO SECOND EXCHANGE FOR THE SAME ORDER.
– THERE IS ABSOLUTELY NO REPLACEMENT PROCESS FOR PRODUCTS THAT HAVE BEEN USED, LOST AUTHENTICITY AND DO NOT HAVE LABELS ON THEM.
– EXCHANGE REQUESTS FOR DAMAGED PRODUCTS (TORN, DEFORMED, BROKEN, ETC.) DUE TO CUSTOMER ERROR WILL NOT BE ACCEPTED.
– EXCHANGE REQUESTS FOR ANY PRODUCTS WILL NOT BE ACCEPTED IF VISUAL TRACES OR NOTICEABLE ODOR FROM PERFUMES, DEODORANT OR OTHER SUCH PRODUCTS IS DETECTED.
– NO EXCHANGES WILL BE MADE FOR FREE OR PROMOTIONAL ITEMS SENT AS PART OF AN ORDER. IN ORDER TO EXCHANGE ANY PRODUCTS IN THE SET, ALL THE PRODUCTS IN THE SET MUST BE SENT TOGETHER. THEY CANNOT BE EXCHANGED SEPARATELY. IN THE CASE OF SENDING A SINGLE PRODUCT IN THE SET, STUDIO P.M. WILL NOT ACCEPT THE EXCHANGE AND WILL ONLY EXCHANGE THE ORDER FOR ONCE IF ALL PRODUCTS ARE SENT.